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Customer Service

Hyco is commited to customer satisfaction and our sales and technical teams are always on hand to offer advice and support on any issue from specification and installation to arranging delivery of urgent orders direct to site to arrive at the start of the next working day.

Specification

Hyco has a specification team working nationally with architects, mechanical and electrical consulting engineers and contractors to ensure the right product is selected right from the project design stage.

Technical Support

Hyco provides comprehensive pre and post sales technical support to end users, installers, architects and distributors. Our Technical Sales team will help ensure that customers get the right product every time.

Warranty

Warranty details for each product are provided on the relevant product page.

Most Hyco products are covered by a standard 1 year parts or replacement warranty. Our Zen boiling and chilled tap range benefits from a 2 year parts or replacement warranty.

If there is a manufacturing defect we will send spare parts or collect, repair and return the unit or at our discretion we may supply a replacement product.

Our Microboil boiling water units come with a one year on-site warranty as standard. A three year on site warranty is available on request at additional cost. We will arrange for a service engineer to rectify any manufacturing defect.

For our water heating products limescale damage and frost damage are not covered by warranty.

We will be happy to quote on any product for other warranty options including on-site and greater than one year – where required these must be taken out at time of purchase.

Contact Us

If you or your customer are unfortunate enough to experience a problem you should first contact our service department on 01924 225 200 before taking any further action.

Experience has shown that issues can often be resolved without the need to return or un-install the product.


Spare Parts

Where spare parts are available, there is a tab on the product page listing the part(s) available. For help or advice on spare parts please contact our customer services team.


Product Specification

We aim to ensure that all the information on this website is accurate. However, we reserve the right to change specifications at any time without notice.


Trademarks

The terms 'Aquila', 'Avignon', 'Crystal Pure', 'Handyflow', 'Hyco', 'Jetstream', 'Microboil', 'Omega', 'Powerflow', 'Rho', 'Sapphire', 'Speedflow', 'Wave', 'Zen', 'Zen Ice', 'Zen Life', 'Zen Solo', and 'Zen Spa' are all registered trademarks.

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